Compliments & Complaints

“ The 2012 Olympic cycling team success was attributed to the aggregation of marginal gains. In the same vein the BDC dental team is striving to improve with every treatment for every patient. “

Complaints leaflet

Compliments:

Please find the link below if you would like to contact the surgery.  Your views are important to the practice.

Positive feedback is an important feel good factor with any team.  

Click Here to contact us

Complaints:

We aim to put patients first.  

On Occasions things may not go to plan or people may be miss-understood. We welcome your compliments, comments and will duly process and consider any complaints. We are a dental clinic committed to improving standards and providing a safe and professional service.

If you are un-happy with something please contact the surgery by telephone, e-mail or letter so we know what has troubled you and we can review the cause of your complaint.

Hopefully we can get you smiling again, however, if you are un-hapy with the response from the in-house complaints procedure you should contact the Morecambe Bay PALS. If you feel the concern is unprofessional and represents a risk to patients safety patients are advised to read the General Dental Council’s website. Please find the link below.

   

Whistle blowing

   Staff concerned about the conduct of a colleague have a responsibility to ensure the safe, respectful and appropriate treatment of patients.  Staff should seek the advice of practice manager/principle.  In the case the concern involves the conduct of a manager or principle contact the General Dental Council or local dentist for advice.  For further information see the clinic’s protecting patients and whistle blowing policies.

 Patient Advice and Liaison Service (PALS)

  www.northlancshealth.nhs.uk/nlancs_info.asp?zoneID=PAT&catID=3&ID=PAT5

  www.gdc-uk.org/Membersofpublic/Pages/default.aspx             http://www.cqc.org.uk/